Privacy Policy

Our Commitment to Your Privacy

At Rent Arcade, we understand that privacy matters. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our arcade equipment rental services. We're committed to transparency about our data practices and maintaining the trust you place in us.

This policy applies to information collected through our website, contact forms, and any other interactions you have with our rental services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Contact Information

When you reach out to us through our contact form or request equipment information, we collect:

Your name to address you properly in our communications
Email address for responding to your inquiries about rental services
Optional subject line and message content describing your rental needs
Any additional information you choose to provide about your event or venue requirements

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit:

IP address and general location data to understand our service area
Browser type and device information for compatibility purposes
Pages visited and time spent on our website to improve content
Referral sources to understand how you found our services
Interaction patterns with our website features and content

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential cookies for basic website functionality and security
Analytics cookies to understand website performance and user behavior
Preference cookies to remember your settings and choices
Marketing cookies for relevant advertising about our rental services

For detailed information about our cookie usage and how to manage your preferences, please review our Cookie Policy.

Analytics and Third-Party Services

We may use analytics services to better understand how visitors interact with our website. These services collect aggregated data about website usage, traffic patterns, and user interactions. The information helps us improve our rental services and website experience. Third-party analytics providers operate under their own privacy policies.

How We Use Your Information

Service Delivery

We use your contact information primarily to respond to your rental inquiries, provide information about available equipment, discuss rental terms, and coordinate delivery logistics. Your data helps us understand your specific needs and match you with appropriate arcade cabinet solutions.

Communication

We may use your email address to send responses to your inquiries, follow up on rental requests, provide updates about your equipment reservations, and share important information about our services. We respect your inbox and focus on relevant, necessary communications.

Website Improvement

Aggregated usage data helps us understand which equipment options are most popular, which pages need improvement, and how we can make the rental process smoother. This information guides our decisions about content, features, and overall user experience enhancements.

Marketing and Outreach

With appropriate consent, we may use your information to inform you about new equipment additions, special rental programs, or updates to our services. We aim to share information that's relevant to your expressed interests in arcade equipment rentals.

Legal Compliance and Protection

We may use and disclose information as necessary to comply with applicable laws, respond to lawful requests from authorities, enforce our terms of service, protect our rights and property, and ensure the safety and security of our services and users.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent

When you provide your contact information through our forms or accept cookies, you're giving us permission to process that data for the stated purposes.

Contractual Necessity

Processing your information is necessary to respond to your rental inquiries and potentially establish rental agreements.

Legitimate Interests

We have legitimate business interests in improving our services, protecting our website security, and understanding how users interact with our content.

Legal Obligations

Some data processing is required to comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are contractually obligated to keep your information confidential and use it only for specified purposes.

Analytics Partners

We may share anonymized or aggregated data with analytics services to help us understand website usage patterns and improve our services. This data does not identify you personally.

Legal Requirements

We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes, or when necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your personal information:

Encryption

Data transmission is protected using industry-standard encryption protocols.

Access Controls

Limited access to personal information on a need-to-know basis.

Monitoring

Regular security audits and monitoring for unauthorized access.

Secure Storage

Data stored on secure servers with backup and recovery systems.

While we implement reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Contact form submissions are retained for as long as needed to respond to your inquiry and maintain our business relationship

• Website analytics data is typically retained in aggregated form for analysis purposes

• Cookie data is retained according to the specific cookie type and your preferences

• Legal or regulatory requirements may necessitate longer retention periods for certain information

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format where technically feasible.

Correction and Update

If any of your personal information is inaccurate or incomplete, you have the right to request corrections or updates to ensure your data is current and accurate.

Deletion and Erasure

You can request deletion of your personal information, subject to certain legal exceptions such as compliance with legal obligations or establishment of legal claims.

Objection and Restriction

You may object to certain processing of your data or request that we restrict how we use your information under specific circumstances outlined by applicable privacy laws.

Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features on our website
Disable cookies through your browser settings (see our Cookie Policy for more details)
Browse our equipment catalog and information pages without submitting any personal details
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided below. We will process your request promptly and confirm when your data has been removed from our systems, subject to any legal retention requirements.

Please note that if you choose not to provide certain information or disable essential cookies, some features of our website may not function properly, and we may not be able to respond to your rental inquiries.

Children's Privacy

Our services are intended for businesses, entertainment venues, and event organizers. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Our services are primarily focused on the Phoenix, Arizona area and the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and operations are located.

By using our services, you consent to the transfer of your information to the United States. We take appropriate measures to ensure that your personal information remains protected in accordance with this privacy policy, regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this policy and may provide additional notice as appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes have been made constitutes acceptance of the updated policy.